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About The Garrett Founders

When Eleanor and I first began selling and marketing our metal detectors in 1964, we focused on making the best metal detectors and selling them at a fair and reasonable cost. Since that time, we have been dedicated to making sure our customers are our number one priority.

The Garrett name has come to stand for more than metal detection; it is a philosophy for unparalleled customer satisfaction. While it is true that we believed then, as we do now, that our metal detectors could lead the industry in capabilities and results, we recognized early on that commitment and loyalty to our customers would be our true source of success.

We have learned over the years that there is no price advantage program, special product feature or other promotional advantage that can replace a satisfied customer. We stand behind the idea that one happy customer can be more valuable than the most elaborate advertising campaign. Customer satisfaction will never go out of style and a company that is willing to provide it will always be held in high regard.Now, as Garrett moves through the 21st century, the company has set goals to empower our customers with better products, better technology and better information.

Garrett's mission is to continue the tradition of building great hobby and security detectors for many generations to come.

Charles Garrett

Garrett History

Charles Garrett started Garrett Metal Detectors in 1964. Click here for the full history of Garrett

Garrett Quality Policy

Garrett Metal Detectors is committed to the design, production and distribution of products and services that enhance customer, employee and business partner performance, satisfaction and quality of life.

We will pursue these goals with a quality management system that actively includes planning, implementation and review of policies and procedures to achieve continual improvement in the operation of the company and its products and services.

Garrett in Australia

Garrett products are distributed throughout Australia by Garrett Australia. We will continue to deliver the quality products and service that the Garrett brand stands for and has stood for since 1964.

If you have any inquiries about Garrett products in Australia please use our Contact Us form

Garrett ISO 9001 Certification

Garrett Metal Detectors has achieved certification as an ISO 9001 company. This certification means that Garrett has met stringent guidelines with regard to product design processes, manufacturing procedures, distribution systems and customer service methods for all products and services that Garrett provides.

In order to pass the certification audit, every member of Garrett's management, manufacturing and office staff worked together to take an already existing set of quality systems to the next level. The quality level Garrett has been operating in for nearly forty years has been formulated into a clear and concise Quality Policy that every Garrett employee can proudly explain and execute.

Acknowledged worldwide for the highest standard in quality, ISO 9001 Certification is a guarantee to anyone, anywhere in the world that Garrett metal detectors come from a quality managed organization. Along with Garrett's continuing effort to make hobby and security products available in the expanding international marketplace, is the even stronger effort to continue to provide superior one-on-one customer service to every customer.

With the increasing demand for quality metal detection equipment, Garrett's ISO certification provides the assurance that every detector sold from one of Garrett's authorized dealers, located in 120 countries across the globe, arrived from the Garland factory in perfect condition.

Headquartered in Garland, Texas USA, Garrett Metal Detectors manufactures every metal detector with the same quality today that Charles Garrett utilized in 1962. Now this quality has been certified, and can be ensured in the days and years to follow.

 

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