Returns/Warranty
Garrett detectors purchased from an authorised Garrett Australia Dealer are covered by Garrett’s 3-Year Warranty*
Garrett detectors not purchased from an authorised Garrett Australia Dealer may be covered by Garrett’s warranty and we recommend you contact the place of purchase for their warranty procedures. If you request Garrett Australia to manage the warranty process, all labour and shipping costs are chargeable.
Warranty
All merchandise is covered by the manufacturer's warranty, unless otherwise specified - for example in the case of ex-demonstration or clearance stock. The length of warranty varies from product to product. Standard Warranty is 12-months "Back to Base". Applicable warranty can usually be found inside the packaging or box. Garrett Australia makes no additional warranties either express or implied over and above the manufacturer’s warranty.
Products that have been subject to mis-use, neglect, accidental damage or modification after receipt will not be accepted as a warranty return due to the manufacturer’s warranty being made void.
Garrett Australia does not accept responsibility for any loss or damage caused either directly, indirectly, incidentally or consequentially by products sold by the company.
Repairs
Please use the form below to request a RMA for any required repairs that fall outside the warranty period, detailing in full the problem, along with your contact details. We will respond as soon as possible to your request
Damaged or Lost Items
If you receive damaged cartons please note the damage on the freight carrier's bill or receipt and obtain a copy. Once received contact our customer service department immediately, keeping the original carton packaging and contents intact. If you suspect a shipment has been lost in transit contact us immediately you are aware of this situation (please be sure to allow for normal delivery times)
Who pays for freight if I return a product?
In most cases, freight charges for returns are your responsibility. However, if you are returning an item because it arrived damaged, or there was an error processing your order, Garrett Australia may reimburse you for reasonable expenses or organise freight through our own courier.
* Please note that any returns that are made that do not follow the below policy will be subject to be rejected or sent back with no credit or refund processed
RMA Required For All Returns
In all cases, please visit the Resolution Center and follow the steps including the full reason for the return. We will contact you as soon as possible after receiving your request with a course for further action
Product may be returned if:
- Damaged
- An error was made in processing your order
- An item is faulty and is returned for repair or replacement under warranty
We cannot accept collect or postage-due return shipments, and are not responsible for uninsured packages that are lost or un-securely packaged returns that are damaged in transit. We strongly advise that you insure return packages. Items returned because of an order processing error by Garrett Australia must be returned in original condition and in the original packaging for the return to be accepted
Any refunds will be made to the original credit card used at the time of purchase (less non-refundable credit card fees).
Products that have been subject to mis-use, neglect, accidental damage or modification after receipt will not be accepted for return.